Pricing
Free to use. Pay by the month, or by the day.
The live map, the suburb pages and the dashboard behind them are free. Two things are paid for: the outage API, on one monthly plan with calls included, and advertising, by the day, at auction. No tiers.
Every price is in Australian dollars (AUD) and includes GST. The API and advertising share one card and one monthly charge: the API plan for the month ahead, and the calls beyond it and the advertising days won in the month before. The pricing policy covers how charges, refunds and price changes work.
What is free and what is paid for
Every account
The tracker
$0
No card, no expiry
The live map and every suburb page, and the dashboard behind them, for as many people as need it.
- Unlimited sites and alert rules
- Alerts as they happen
- 12 months of history, with CSV export
- 10 digests at once, weekly and daily
- No seat limit
- A business listing, and a marker on the map
Monthly plan
The API
$49 AUD
a month, GST included, with 2,000 calls
The normalised record behind the map, as JSON for your own systems. One plan: a month of access with calls included, and a small price for each call beyond them.
- 2,000 calls a month included
- Then a cent a call, $10 per 1,000
- Refusals and our errors never charged
- 60 requests a minute per key
- Current and past outages, and every change to each
- Cancel any time; it runs to the month's end
Pay as you go
Advertising
Your bid
In AUD, per position, per state, per day
Four positions on the map and the pages around it, sold by a nightly auction. Be seen by people whose power is out.
- Pick one state, several, or National
- Pay only for the days you win
- Never more than you bid, usually less
- A monthly budget per position, never crossed
- Built from your free directory listing
The API
One plan, then a cent a call
The normalised record behind the map — every network we publish, current and past outages, every change to each one, suburbs and totals — as JSON, for your own systems.
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$49 AUD a month, with 2,000 calls
In Australian dollars with GST included. The plan is what turns the API on: without it, no key works. It is charged in advance, on the 1st, for the month ahead.
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Then a cent a call
$10 AUD per 1,000 calls beyond the 2,000, counted per calendar month, Sydney time, across every key on the account, and charged on the 1st after it, rounded up to the cent.
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A call is a request that worked
Only a successful answer counts. A refusal — a bad parameter, the rate limit, a revoked key — and any error of ours is counted where you can see it, and never billed.
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Three endpoints are always free
Your own usage, the live status of every feed, and the OpenAPI document. The last two need no key at all.
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60 requests a minute per key
Across every endpoint together. A request returns up to 500 outages and reads up to 31 days of the archive; any date can be reached a window at a time, and a bulk export of years is a request away.
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Start any day, pay for the days left
Starting the plan charges only the rest of that month — on 25 October, $11.06 — then it renews on the 1st. Cancel any time: it runs to the end of the month paid for. A lapsed card stops your calls; it never stops the archive recording.
What a month costs
Checking for changes at a steady rate
| Checking | Calls | A month, AUD |
|---|---|---|
| Once an hour | 720 | $49.00 |
| Every 15 minutes | 2,880 | $57.80 |
| Every 5 minutes | 8,640 | $115.40 |
| Every 2 minutes | 21,600 | $245.00 |
A 30-day month, one call per check, GST included: the plan's $49 with its 2,000 calls, and a cent a call for each beyond them. Asking for what changed since the last check usually fits one page of up to 500 outages; a bigger answer is one call per page. Every two minutes is as often as the networks themselves update.
Advertising
Four positions, sold one day at a time
Be seen by people whose power is out, in the states you choose. Every position is built from your free directory listing, marked Sponsored, and auctioned per state each night.
Map ad
On the live map itself: the bottom-right corner on a computer, a banner under the top bar on a phone.
Everyone checking whether the power is out, in the state they are looking at.
No outages in view
The top of the outage panel, whenever the part of the map on screen has no outages in it.
Someone whose lights are off who has just learnt it is not the network, so it is their own switchboard.
Location pages
The state page and every suburb page in the state.
People looking into an area's outage record, usually before they need it rather than during.
Directory, featured
The first tile on the directory, marked Sponsored, whatever the reader searches or sorts.
People looking for a local business: an electrician, a generator, somewhere cold to keep stock.
National is the whole-country view the map opens on, and the national directory. Every ad is marked Sponsored, nothing is ever sold inside the live outage list, and paying never changes how an outage looks.
How the auction works
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Bid what a day is worth
Pick a position and the states you want, and set the most you would pay for one day in each.
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Decided at 9pm each night
The highest bid wins the next day, Sydney time, and pays the next-highest bid, or the starting price if nobody else bid.
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Billed monthly, within budget
You are charged once a month for the days you won. Each position has its own budget, and it is never crossed.
Start with a free listing
List your business on the directory, with its own page and a marker on the map. Once it is verified, the Advertising page in your dashboard shows each position's starting price and what winners have recently paid, before you enter a card.
Questions
Before you decide
Is the dashboard really free?
Yes. Sites, alert rules, alerts as they happen, 12 months of history, CSV export and the digests, with as many people on the account as you like. There is no card to enter and nothing expires. The one limit is 10 digests per account at once, because each one is an email we send.
Why does the API cost money when the dashboard does not?
The dashboard is paid for by the advertising around it. An API call is software asking our archive a question, often every few minutes around the clock, and what it takes away is the record itself, which no distributor publishes. The plan covers a steady integration's month, and calls beyond its 2,000 are a cent a call, so a heavy user pays for what it uses.
Can I try the API before I pay?
The reference, with a real example response for every endpoint, is on the docs site, and the feed status and the OpenAPI document answer without a key. Everything else needs the plan, but you can start it on any day and pay only for the rest of that month: starting on 25 October costs $11.06, with all 2,000 calls.
Can I download the whole archive?
Not in one call. Each request reads up to 31 days of outages, 500 a page, so any date can be reached a month at a time. For years at once, or a whole state, request a bulk export in Settings › API: tell us the states, the dates and what it is for, and we quote it and send the file.
How much does advertising cost?
What a day is worth to you. Each position is auctioned per state every night for the next day: the highest bid wins and pays the next-highest bid, or the starting price if nobody else bid. You set a monthly budget for each position and it is never crossed. Once your business listing is verified, the Advertising page in your dashboard shows every starting price and what winners have recently paid, before you enter a card. Rather have a position for a set period at an agreed price? Email us and we can place it for you directly.
Do I need a card?
Not for the dashboard. The API needs the API plan, which is charged to a card on the account, before a key will work. Advertising can be set up without one — bids, budgets and images — and the bids sit out each auction until a card is saved. The API and advertising share one card and one monthly charge.